Effective Date: November 12, 2024
I. General Provisions
This privacy policy aims to clarify the rules for the collection, use, storage, protection, and information processing of users’ personal information by Verve (hereinafter referred to as “we”) during the provision of SMS services, in order to safeguard users’ privacy rights and personal information security. This policy applies to all end users (hereinafter referred to as “you”) who subscribe, receive, or use SMS services through our platform or services.
By sending specified instructions, checking the consent box, or other means, you choose to join our SMS service, which means that you have fully read, understood, and agreed to all the contents of this policy. If you do not agree with this policy, please do not choose to join or use our SMS service; If you wish to make changes after agreeing, you can exercise the relevant rights through the methods stipulated in this policy.
2、 Information Collection and Use
To ensure the normal provision of SMS services, we only collect the necessary information to complete the service, including:
-Your mobile phone number: used for precise SMS sending, identifying user identity, and providing unsubscribe/assistance services;
-SMS interaction information: including the content of instructions such as “STOP” and “HELP” you sent, the sending time, and our response records, used to execute your operation requests;
-Necessary equipment information for service, such as device model, network type, etc., is only used for troubleshooting and service quality optimization, and is not used to identify personal identity.
The above information we collect is only used for the following purposes: providing SMS push services, responding to your service needs, optimizing service quality, and ensuring service compliance. It will not be used for any other purposes unrelated to SMS services.
3、 Core Disclaimer and Information Protection Commitment
Core Disclaimer and Commitment Terms: We strictly protect the security of your personal information and will not share any information you choose to join through mobile devices (including phone numbers, interaction records, etc.) with any third party for marketing purposes.
The aforementioned “third party” does not include the following situations: 1 Third parties with your explicit authorization and consent; 2. According to mandatory requirements of laws and regulations, judicial authorities or administrative authorities, third parties who must provide information to them (in this case, we will make every effort to ensure the legality and necessity of the information provided and notify you); 3. To ensure the normal operation of SMS services, partners who provide technical support (such partners can only use information within the scope of the service and must comply with strict confidentiality obligations).
We have implemented industry standard security measures (including data encryption, access control, security auditing, etc.) to protect your information and prevent unauthorized access, leakage, tampering, or damage. But please understand that due to the uncertainty of network transmission and the limitations of technological development, we cannot guarantee absolute security of information. You need to pay attention to the protection of personal information on your own.
4、 User Rights and Operation Guidelines
- Choose the way to exit communication
You have the right to choose to opt out of our SMS service at any time without incurring any fees. Specific operation: Reply “STOP” to the number where you received the SMS to immediately unsubscribe. After successful unsubscribe, we will stop sending text messages to you within 24 hours and keep necessary unsubscribe records to comply with compliance requirements.
- Ways to obtain service support
If you have any questions about SMS services (such as service content, charging standards, operational issues, etc.), you can obtain assistance through the following methods: reply “HELP” to the number where you receive SMS, and we will provide you with a solution through SMS or the contact information you have reserved within 1 working day; You can also send an email to jack@verveglobe.cn , or call the customer service hotline+188 8884 7576 for consultation.
- Other rights
You have the right to query and correct your personal information, or request the deletion of personal information related to SMS services (except for those required by laws and regulations to be retained). If you need to exercise the above rights, you can submit an application through the customer service channel specified in this policy, and we will respond within 5 working days after verifying your identity.
5、 Policy updates and notifications
We may revise this privacy policy based on updates to laws and regulations or business adjustments. The revised policy will be notified to you through the following methods: 1 Publish update announcements on our official website, app, and other platforms; 2. Send you a text message reminder (if you have not unsubscribed from the service). The revised policy will take effect from the date of publication. If you continue to use the service after the policy update, you agree to the revised content.
6、 Applicable Law and Dispute Resolution
This policy is governed by the laws of the People’s Republic of United States. If there is a dispute between you and us regarding the implementation of this policy, it should be resolved through friendly negotiation first; If no agreement can be reached through negotiation, either party has the right to bring a lawsuit to the people’s court with jurisdiction over our place of residence.
【 Contact Us 】
Company Name: [VerveGlobe Tech INC]
Contact address: [1500 N Grant St Ste R, Denver, CO 80203, US]
Customer service email: jack@verveglobe.cn
Customer Service Hotline:+188 8884 7576